Dutch Fluency 
Asking for a Receipt in a Shop
In the Netherlands, you often get a receipt automatically when you buy something, but sometimes you have to ask for one. A receipt is important if you want to exchange or return something, or for your records.
If you're just learning Dutch, it's handy to know the right phrases. In this guide, you'll learn how to ask for a receipt, what to say if you didn't get one, and how to practice for the civic integration exam.
Why is a receipt important?
A receipt (or cash receipt) is proof of your purchase. Without a receipt, you often can't exchange or return a product. It's also useful for warranty or if you discover a mistake.
In the Netherlands, shops are required to give you a receipt if you ask for one. Sometimes it's already given at the checkout, but feel free to ask if you don't see it.
Example phrases: how to ask for a receipt?
- Mag ik een bonnetje, alstublieft?
- Kunt u mij een kassabon geven?
- Ik heb een bon nodig voor de garantie.
- Ik wil graag een bonnetje, voor het geval ik het moet ruilen.
What if you didn't get a receipt?
Sometimes they don't give you a receipt. Then you can politely ask: 'Sorry, ik heb geen bonnetje gekregen. Kunt u er een voor mij maken?' Or: 'Ik heb betaald, maar ik heb geen bon. Kunt u de transactie terugvinden?'
Common mistakes
- Saying 'briefje' instead of 'bonnetje'. A 'briefje' is a note with a message, while a 'bon' is proof of purchase.
- Forgetting to say 'alstublieft'. Politeness is important in the Netherlands.
- Not being specific. For example, ask: 'Kunt u een bon voor de aankoop van deze schoenen geven?' instead of just 'bonnetje'.
How to practice this in Dutch
Want to practice these phrases? In the Dutch Fluency app, you'll find speaking and listening exercises at A2 level. Practice asking for a receipt and other everyday situations. Go to <a href='/inburgering-a2/spreken'>Spreken A2</a> for more dialogues.
Practice speaking in the app →Practice now
Frequently asked questions
Do I always have to ask for a receipt?
No, you often get it automatically. But if you need it for returns or warranty, ask for it.
What if the shop refuses to give a receipt?
Shops are required to give a receipt if you ask. They are not allowed to refuse. Politely ask again or speak to the manager.
Can I get a receipt for a digital payment?
Yes, you often get a digital receipt by email or via an app. Ask for it if you don't get a paper receipt.
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