Person writing a complaint letter at a table

Filing a Complaint with a Store or Landlord

Everyone has a complaint sometimes: about a broken product, a wrong delivery, or a problem with your rental home. It's important to report your complaint clearly and calmly. That way, you often get a solution faster.

In this guide, you'll learn how to file a complaint with a store or landlord. You'll find example sentences you can use right away, and tips for good communication in Dutch.

Step 1: Go to the store or landlord first

Before you file an official complaint, it's smart to first contact the store or landlord. Often you can find a solution together. Talk calmly and friendly, or send an email.

Explain clearly what's wrong. Mention the date of purchase or the problem, and what you'd like (for example, a refund, a new product, or a repair).

Example sentences for your complaint

Use these sentences to make your complaint clear:

Good afternoon, I have a complaint about this product. It doesn't work properly.
I bought this item two weeks ago, but there's a scratch on it.
My heater has been broken for three weeks now. Can you send a repairman?
I'd like my money back, because the product isn't what I ordered.

Step 2: Write a clear complaint letter or email

If a conversation doesn't help, write a formal complaint. In your letter, include: your name, address, the date, and a description of the problem. Ask for a solution within a reasonable time (for example, 2 weeks). Keep a copy of your letter or email.

Common mistakes and tips

Here's how to increase your chances of a quick solution:

Tip: Stay friendly, even if you're angry.
Tip: Write your complaint in short, clear sentences.
Tip: Ask for written confirmation of your complaint.

How to practice this in Dutch

Want to get better at filing complaints? Practice in the Dutch Fluency app. You'll find writing and speaking exercises on this topic. That way, you'll learn to use the right words and sentences.

Practice writing a complaint →

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Frequently asked questions

Where can I file a complaint about my rental home?

Always start with your landlord or housing corporation. If they don't help, you can go to the Rent Tribunal (Huurcommissie). Check the conditions on their website.

How long do I have to wait for a response to my complaint?

The law says that a company or landlord must respond within a reasonable time. Usually that's 2 weeks. If you don't hear anything, send a reminder.

Can I file a complaint if I no longer have the receipt?

Sometimes, but it's harder. Try to show a bank statement or another proof of purchase. The store isn't required to help you without a receipt, but many stores do it anyway.

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